Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Strong communication skills with a customer-oriented mindset., Detail-oriented with problem-solving abilities., Willingness to learn and adapt, with no previous experience required..

Key responsabilities:

Provide outstanding customer support to Spanish-speaking users through various communication channels.

Assist users with inquiries related to content moderation and online safety.

Work alongside the moderation team to monitor and review user-generated content.

Document user interactions and feedback accurately in the CRM system.

Job description

Patrique Mercier Recruitment JP is thrilled to present an exciting opportunity for a Spanish Speaking Customer Support Representative for Online Content Moderation! This role comes with a fully paid relocation package, allowing you to live and work in the vibrant atmosphere of Greece.

In this position, you will provide exceptional support to Spanish-speaking users, addressing their inquiries and concerns related to online content. You will play a key role in ensuring a safe and positive environment for users by assisting in the moderation process. If you are passionate about content moderation and have a strong commitment to customer service, we invite you to join our team and help us maintain the quality of our online platform.

Responsibilities

Provide outstanding customer support to Spanish-speaking users through various communication channels, including email, chat, and phone.
Assist users with inquiries related to content moderation and online safety.
Work alongside the moderation team to monitor and review user-generated content.
Document user interactions and feedback accurately in the CRM system.
Participate in training and development sessions to enhance product knowledge and moderation skills.
Collaborate with team members to continuously improve the user experience and content safety.
Offer constructive feedback to enhance moderation processes and customer support strategies.

Requirements

Fluency in Spanish and English, both written and spoken.
Strong communication skills and a customer-oriented mindset.
Ability to work effectively in a remote setting with limited supervision.
Detail-oriented with problem-solving abilities.
No previous experience required; willingness to learn and adapt is crucial.
Team player with a positive and proactive attitude.
Willingness to relocate to Greece and embrace a new cultural experience.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.