Offer summary

Qualifications:

Fluency in Estonian (both spoken and written) is mandatory., Strong communication and interpersonal skills are essential., Previous experience in customer service, particularly in the automotive sector, is a plus., Excellent problem-solving abilities with a strong customer-centric focus..

Key responsabilities:

Provide exceptional customer service via phone, email, and chat in Estonian.

Assist customers with inquiries regarding automotive products, services, and support.

Effectively resolve customer complaints and provide solutions related to automotive issues.

Document customer interactions and ensure accurate record-keeping.

Job description

Patrique Mercier Recruitment is an esteemed recruitment agency dedicated to connecting talented individuals with exceptional job opportunities in Greece. We are excited to announce an opening for an Estonian Speaking Customer Service representative specifically for the Automotive Department. This position allows you to combine your passion for customer service with your affinity for the automotive industry while working in a vibrant setting in Greece. As a representative, you will assist Estonian-speaking customers with their inquiries related to automotive products and services, ensuring they receive the highest level of assistance and support. If you are enthusiastic about cars and enjoy helping others, this is the perfect opportunity for you!

Responsibilities

Provide exceptional customer service via phone, email, and chat in Estonian.
Assist customers with inquiries regarding automotive products, services, and support.
Effectively resolve customer complaints and provide solutions related to automotive issues.
Document customer interactions and ensure accurate record-keeping.
Maintain up-to-date knowledge of automotive industry trends and product offerings.
Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

Fluency in Estonian (both spoken and written) is mandatory.
Strong communication and interpersonal skills are essential.
Previous experience in customer service, particularly in the automotive sector, is a plus.
Excellent problem-solving abilities with a strong customer-centric focus.
Ability to work independently and collaboratively within a team environment.
Familiarity with automotive products and services is highly desirable.
Proficient in using digital tools and customer relationship management systems.

Benefits