Offer summary

Qualifications:

Fluent in Finnish and English, both written and spoken., Strong communication skills focused on customer satisfaction and problem-solving., Ability to work effectively in a team-oriented, fast-paced environment., Proactive, adaptable, and eager to learn new skills..

Key responsabilities:

Deliver high-quality customer service to Finnish-speaking clients through phone, email, and chat.

Address customer inquiries quickly and effectively, ensuring satisfaction with each interaction.

Document customer interactions in the CRM system for tracking and reporting.

Collaborate with team members to boost service delivery and enhance overall customer experience.

Job description

Join Patrique Mercier Recruitment JP as a Finnish Speaking Customer Service Agent and embrace a rewarding opportunity with a paid relocation package to beautiful Greece! In this exciting position, you will provide exceptional support to Finnish-speaking customers, addressing inquiries, resolving issues, and ensuring a stellar customer experience. This role not only allows you to utilize your language skills but also gives you the chance to immerse yourself in a vibrant culture. If you are enthusiastic about helping customers and ready for a new adventure, we would love to hear from you!

Responsibilities

Deliver high-quality customer service to Finnish-speaking clients through phone, email, and chat.
Address customer inquiries quickly and effectively, ensuring satisfaction with each interaction.
Develop and maintain a thorough understanding of the company’s products and services to assist customers accurately.
Document customer interactions in the CRM system for tracking and reporting.
Collaborate with team members to boost service delivery and enhance overall customer experience.
Engage in ongoing training to stay updated on product knowledge and customer service practices.
Identify opportunities for service improvements based on customer feedback.

Requirements

Fluent in Finnish and English, both written and spoken.
Strong communication skills with a focus on customer satisfaction and problem-solving.
Ability to work effectively in a team-oriented, fast-paced environment.
Prior experience in customer service is advantageous but not mandatory.
Proactive, adaptable, and eager to learn new skills.
Willingness to relocate to Greece and immerse yourself in a new culture.
Genuine enthusiasm for helping customers and addressing their needs.

Benefits