Nordic Speaking Customer Support Online iGaming Department

Patrique Mercier Recruitment FR is excited to offer a new opportunity for a Nordic Speaking Customer Support Representative in our Online iGaming Department. If you are passionate about customer service and have a background in online gaming, we would love to have you join our team!

Responsibilities

• Provide exceptional support to Nordic-speaking customers through various channels, including phone, email, and live chat, ensuring a seamless gaming experience.
• Assist customers with inquiries related to account creation, game rules, promotions, and transactional issues.
• Efficiently resolve customer complaints and questions to foster long-term client satisfaction.
• Document all customer interactions accurately for future reference and service improvement.
• Collaborate with technical teams to troubleshoot and resolve customer issues effectively.
• Stay informed about gaming regulations, company policies, and new product launches.
• Gather customer feedback to contribute to continuous improvement in service quality.

Requirements

• Fluency in one or more Nordic languages (e.g., Swedish, Danish, Norwegian, Finnish) and English, both written and spoken.
• Prior experience in customer service, preferably within the iGaming or online gaming industry.
• Strong knowledge of online gaming environments and customer engagement principles.
• Excellent communication and interpersonal skills.
• Familiarity with customer support software and standard office tools.
• Strong analytical skills and attention to detail for effective problem resolution.
• Willingness to work flexible hours, including evenings and weekends, as required.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks