Spanish Speaking Customer Service for Online Travel Department

Join Patrique Mercier Recruitment JP as a Spanish-speaking Customer Service Representative for our dynamic Online Travel Department! This exciting role is perfect for individuals who have a passion for travel and exceptional customer service skills. You will assist Spanish-speaking clients with their inquiries regarding travel bookings, provide information about destinations, and resolve any issues they may encounter during their journey. If you are enthusiastic, customer-focused, and ready to help others explore the world, this position is tailored for you!

Responsibilities

• Provide top-notch customer support to Spanish-speaking clients via phone, email, and chat.
• Assist customers with their travel inquiries, bookings, and modifications in a timely manner.
• Maintain an in-depth knowledge of travel products, services, and destinations offered by the company.
• Document all customer interactions in the CRM system and ensure accurate record-keeping.
• Collaborate with the travel team to ensure a seamless customer experience and implement best practices.
• Participate in training sessions to stay informed about new offers, products, and travel policies.
• Gather customer feedback and provide insights to improve service delivery and product offerings.

Requirements

• Fluent in Spanish, both written and spoken; proficiency in English is required.
• Exceptional communication and interpersonal skills with a customer-centered approach.
• Strong ability to handle inquiries and resolve issues efficiently.
• Attention to detail and ability to multitask in a fast-paced environment.
• Previous experience in customer service, particularly in the travel industry, is preferred.
• Familiarity with CRM systems and online booking platforms.
• Passion for travel and eagerness to help customers plan their perfect trips.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive (Greek) monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.