German Speaking Customer Support for Transportation Services Department

Patrique Mercier Recruitment FR is committed to connecting talented professionals with exciting job opportunities. We are currently seeking a German Speaking Customer Support Representative for the Transportation Services Department. This role is ideal for individuals who possess a strong customer service orientation and are passionate about assisting German-speaking clients with their transportation needs.

Responsibilities

• Provide excellent customer support to German-speaking clients regarding transportation services through phone, email, and chat.
• Assist customers with inquiries related to bookings, schedules, fare information, and service policies.
• Resolve customer issues and complaints effectively to ensure satisfaction.
• Maintain accurate records of customer interactions and ensure timely follow-up on outstanding issues.
• Collaborate with internal teams and service providers to address customer needs and enhance service delivery.
• Keep informed about industry changes, travel regulations, and service offerings to provide accurate assistance.
• Gather feedback from customers to support continuous improvement in service quality.

Requirements

• Fluency in German and English, both written and spoken.
• Prior experience in customer service, particularly in the transportation or logistics sector, is preferred.
• Strong communication skills and a customer-centric approach.
• Excellent problem-solving skills and the ability to work independently.
• Proficient in customer support software and Microsoft Office applications.
• Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
• Flexibility to work various hours, including evenings and weekends as needed.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks