Italian Speaking Customer Service for Aviation Department

Patrique Mercier Recruitment is a leading agency focused on connecting candidates with outstanding job opportunities in Greece. We are currently seeking an Italian Speaking Customer Service representative for the Aviation Department of a reputable organization. This role is perfect for individuals who are enthusiastic about aviation and committed to delivering excellent customer service. As a customer service representative, you will assist Italian-speaking clients with their inquiries related to aviation services, provide information, and resolve any issues they may encounter. Your fluency in Italian will be crucial in ensuring effective communication and high levels of customer satisfaction. If you are ready to embark on a rewarding career within the aviation sector, we encourage you to apply!

Responsibilities

• Deliver high-quality customer service through phone, email, and chat communications in Italian.
• Assist customers with inquiries regarding aviation services, bookings, and travel-related questions.
• Handle customer complaints with professionalism and aim for satisfactory resolutions.
• Provide accurate information about policies, procedures, and aviation regulations.
• Document customer interactions thoroughly within the CRM system.
• Collaborate with team members to ensure a seamless customer experience.
• Stay informed about updates in aviation services and relevant regulations to assist customers effectively.

Requirements

• Fluency in Italian (both spoken and written) is essential.
• Strong communication and customer service skills.
• Previous experience in customer service, ideally within the aviation or travel industry, is preferred.
• Excellent problem-solving skills and a customer-focused mindset.
• Ability to work independently as well as part of a collaborative team.
• Familiarity with aviation services and industry standards is a significant advantage.
• Proficient in using digital tools and customer relationship management software.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )