Italian Speaking Customer Service for Online Travel Department

Patrique Mercier Recruitment is a prominent recruitment agency focused on connecting multilingual talent with exceptional job opportunities across Greece. We are currently seeking an Italian Speaking Customer Service representative for our Online Travel Department. This is an exciting opportunity for individuals who are passionate about travel and eager to provide top-notch customer support. In this role, you will assist Italian-speaking customers with inquiries related to travel bookings, services, and policies. Your goal will be to ensure smooth and satisfying travel experiences for our clients. If you love helping people and are ready to take on a rewarding position in a dynamic environment, we encourage you to apply!

Responsibilities

• Provide excellent customer service through various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to travel bookings, itineraries, and promotions.
• Effectively resolve issues and complaints with professionalism and empathy.
• Document customer interactions and maintain accurate records of inquiries and resolutions.
• Collaborate with team members to enhance customer satisfaction and service delivery.
• Stay updated on travel policies, procedures, and available services to provide accurate information.

Requirements

• Fluency in Italian (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Previous experience in customer service, ideally in the travel industry, is preferred.
• Excellent problem-solving abilities and a commitment to customer satisfaction.
• Ability to work independently and as part of a collaborative team.
• A strong passion for travel and knowledge of the travel industry is a plus.
• Proficient in using digital tools and customer service platforms.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )