Italian Speaking Customer Service for Anti-Financial Crime Unit
Offer summary
Qualifications:
Fluency in Italian (both spoken and written) is essential., Strong communication skills to convey complex information clearly., Experience in customer service, preferably in finance or compliance., Detail-oriented with strong problem-solving abilities..Key responsabilities:
- Provide top-tier customer service via phone, email, and chat to Italian-speaking clients.
- Assist customers with inquiries regarding anti-financial crime policies and procedures.
- Document customer inquiries and interactions in compliance with company regulations.
- Collaborate with compliance officers to address and resolve client-related issues.
Job description
Patrique Mercier Recruitment is a premier agency dedicated to matching talented individuals with exceptional job opportunities throughout Greece. We are currently seeking an Italian Speaking Customer Service representative for a specialized role within the Anti-Financial Crime Unit. This position is essential for individuals passionate about compliance and customer support in the financial sector. As a member of this team, you will assist Italian-speaking clients with inquiries related to anti-fraud measures, compliance policies, and various financial transactions. Your role will be crucial in ensuring that clients understand the regulations and procedures in place to prevent financial crime. If you are detail-oriented and possess strong communication skills, we invite you to apply!
Responsibilities
- Provide top-tier customer service via phone, email, and chat to Italian-speaking clients.
- Assist customers with inquiries regarding anti-financial crime policies and procedures.
- Help clients navigate compliance issues and provide accurate information.
- Document customer inquiries and interactions in compliance with company regulations.
- Collaborate with compliance officers to address and resolve any client-related issues.
- Stay informed about relevant regulations and updates in the financial sector affecting customers.
Requirements
- Fluency in Italian (both spoken and written) is essential.
- Strong communication skills and ability to convey complex information clearly.
- Experience in customer service, especially in the finance or compliance sector, is preferred.
- Detail-oriented with strong problem-solving skills.
- Ability to work independently as well as part of a team.
- Familiarity with anti-financial crime regulations and practices is a plus.
- Proficient in using digital tools and customer relationship management systems.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
Required profile
Experience
Other Skills
- Teamwork
- Detail Oriented
- Communication