Italian Speaking Customer Service for Car Rental Department

Patrique Mercier Recruitment is a premier recruitment agency dedicated to matching talented individuals with exceptional job opportunities across Greece. We are thrilled to announce an opening for an Italian Speaking Customer Service representative for the Car Rental Department. This role is perfect for those who have a passion for customer service and enjoy the travel industry. As part of our Car Rental team, you will assist Italian-speaking customers with their rental inquiries, provide information on services, and ensure an outstanding rental experience. If you are a dynamic communicator who enjoys helping others and thrives in a fast-paced environment, we would love to hear from you!

Responsibilities

• Provide exceptional customer service via phone, email, and chat to Italian-speaking clients.
• Assist customers with vehicle rental inquiries, bookings, and modifications.
• Handle customer complaints efficiently and ensure satisfactory resolution.
• Educate customers on rental policies, pricing, and vehicle options.
• Document customer interactions accurately and maintain all necessary records.
• Collaborate with team members to continuously improve service quality and customer satisfaction.
• Stay informed about the latest industry trends and company offerings to assist customers effectively.

Requirements

• Fluency in Italian (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Prior experience in customer service, preferably in the travel or car rental sector, is advantageous.
• Excellent problem-solving skills with a focus on customer care.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Proficient in using digital communication tools and customer management systems.
• Commitment to providing exceptional service to every customer.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )