Offer summary

Qualifications:

Fluency in Italian (spoken and written) is mandatory., Outstanding communication skills with a strong commitment to customer service., Experience in customer support or a healthcare-related role is advantageous., Strong problem-solving skills and familiarity with e-cigarette products are preferred..

Key responsabilities:

Handle inquiries from customers about e-cigarettes and health implications in Italian.

Provide clear, accurate guidance on product usage and address safety concerns.

Effectively resolve customer complaints and issues to ensure satisfaction.

Document all interactions and details of customer support cases accurately.

Job description

Patrique Mercier Recruitment is pleased to offer an exciting opportunity for an Italian Speaking e-Cigarette Customer Support representative within our Health Department. This role is aimed at individuals who are committed to delivering exceptional customer service and have a strong interest in health issues related to e-cigarette use. As a vital member of our team, you will assist Italian-speaking customers by addressing their concerns, providing accurate information, and offering guidance regarding our e-cigarette products and related health topics.

Responsibilities

Handle inquiries from customers about e-cigarettes and health implications in Italian.
Provide clear, accurate guidance on product usage and address safety concerns.
Effectively resolve customer complaints and issues to ensure satisfaction.
Document all interactions and details of customer support cases accurately.
Stay informed about current regulations and best practices in the e-cigarette industry.
Collaborate with team members to enhance service delivery and customer experiences.

Requirements

Fluency in Italian (spoken and written) is mandatory.
Outstanding communication skills with a strong commitment to customer service.
Experience in customer support or a healthcare-related role is advantageous.
Ability to provide comprehensive information and handle inquiries with sensitivity.
Strong problem-solving skills and ability to perform well under pressure.
Familiarity with e-cigarette products and their health considerations is a plus.
Proficiency in using digital customer support tools and software is preferred.

Benefits