Offer summary

Qualifications:

Fluency in Spanish (both spoken and written) is essential., Strong communication and customer service skills are required., Prior experience in customer service, preferably in the entertainment or tech sectors, is a plus., Excellent problem-solving skills and a commitment to providing a positive customer experience..

Key responsabilities:

Offer exceptional customer support via phone, email, and chat in Spanish.

Assist customers with inquiries related to subscription management, content access, and technical issues.

Educate users about features, promotions, and new content available on the platform.

Document customer interactions and feedback accurately in the company's CRM system.

Job description

Patrique Mercier Recruitment is a leading agency dedicated to connecting talented individuals with exciting job opportunities in Greece. We are currently seeking a Spanish Speaking Customer Service representative for a renowned Online Streaming Service Department. This role is perfect for individuals who are passionate about entertainment and technology, and who excel in providing exceptional customer support. In this position, you will assist Spanish-speaking subscribers with their inquiries regarding the streaming service, troubleshoot issues, and provide guidance about features and content. Your ability to communicate effectively in Spanish will be critical to ensuring a positive experience for our users. If you are enthusiastic about the digital entertainment industry and ready to make a significant impact, we want to hear from you!

Responsibilities

Offer exceptional customer support via phone, email, and chat in Spanish.
Assist customers with inquiries related to subscription management, content access, and technical issues.
Efficiently resolve customer complaints while maintaining a high standard of service.
Educate users about features, promotions, and new content available on the platform.
Document customer interactions and feedback accurately in the company's CRM system.
Collaborate with team members to enhance service quality and customer satisfaction.
Stay updated on industry trends, new releases, and changes in streaming policies.

Requirements

Fluency in Spanish (both spoken and written) is essential.
Strong communication and customer service skills.
Prior experience in customer service, preferably in the entertainment or tech sectors, is a plus.
Excellent problem-solving skills and a commitment to providing a positive customer experience.
Ability to work independently as well as collaboratively as part of a team.
Interest in streaming services, digital media, and technology is advantageous.
Proficient in using digital tools and customer relationship management software.

Benefits