German Speaking Customer Service for Aviation Department

Patrique Mercier Recruitment is dedicated to bridging the gap between talented individuals and outstanding job opportunities in Greece. We are currently seeking a German Speaking Customer Service representative for the Aviation Department. This role is ideal for candidates who are passionate about the aviation industry and possess strong communication skills. You will be responsible for assisting German-speaking customers with a range of inquiries related to our aviation services, ensuring their experience is both informative and satisfactory. If you are enthusiastic about customer service and the aviation field, we invite you to apply!

Responsibilities

• Provide exceptional customer service via phone, email, and chat in German.
• Assist customers with inquiries about aviation services and relevant policies.
• Effectively address and resolve customer complaints in a timely manner.
• Document interactions and maintain accurate records in our systems.
• Collaborate with other departments to ensure seamless service delivery to customers.
• Stay updated on industry trends and service offerings to provide informed responses.

Requirements

• Fluency in German (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably within the aviation or travel sector, is a plus.
• Excellent problem-solving skills and a proactive approach to customer satisfaction.
• Ability to work effectively in a team environment.
• Familiarity with aviation services and terminology is beneficial but not essential.
• Proficient in using customer management software and digital communication tools.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )