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German Speaking Customer Service for Online Travel Department

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Greece

Offer summary

Qualifications:

Fluency in German (both spoken and written) is essential., Strong communication and interpersonal skills are required., Experience in customer service, particularly in the travel industry, is preferred., Excellent problem-solving skills with a focus on customer satisfaction..

Key responsabilities:

  • Provide exceptional customer service via phone, email, and chat to German-speaking clients.
  • Assist customers with inquiries related to travel bookings, itineraries, and travel policies.
  • Resolve customer complaints and challenges effectively and professionally.
  • Document and maintain accurate records of customer interactions and transactions.

Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
See all jobs

Job description

Patrique Mercier Recruitment is a premier recruitment agency dedicated to matching talented professionals with exceptional job opportunities in Greece. We are currently seeking a German Speaking Customer Service representative for our Online Travel Department. This role is perfect for individuals who have a passion for travel and a strong commitment to providing excellent customer service. In this position, you will assist German-speaking customers with their travel inquiries, bookings, and issues, ensuring they have a seamless and enjoyable experience. If you are enthusiastic about helping people plan their trips and are ready to join a dynamic team, we encourage you to apply!


Responsibilities
  • Provide exceptional customer service via phone, email, and chat to German-speaking clients.
  • Assist customers with inquiries related to travel bookings, itineraries, and travel policies.
  • Resolve customer complaints and challenges effectively and professionally.
  • Guide customers through the booking process and ensure they have all necessary information.
  • Document and maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to continuously improve customer service delivery.
  • Stay updated on travel regulations, products, and industry trends to assist customers accurately.

Requirements

  • Fluency in German (both spoken and written) is essential.
  • Strong communication and interpersonal skills.
  • Experience in customer service, particularly in the travel industry, is preferred.
  • Excellent problem-solving skills with a focus on customer satisfaction.
  • Ability to work effectively both independently and as part of a team.
  • Familiarity with online booking systems and travel processes is a plus.
  • Proficient in using digital communication tools and customer management software.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
German
Check out the description to know which languages are mandatory.

Other Skills

  • Teamwork
Are you interested?

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