German Speaking Customer Service for Anti-Financial Crime Unit
Offer summary
Qualifications:
Fluency in German (both spoken and written) is required., Strong communication and interpersonal skills are essential., Prior experience in customer service or a related field is preferred., Interest in financial compliance and anti-financial crime measures is important..Key responsabilities:
- Provide customer support via phone, email, and chat in German regarding anti-financial crime efforts.
- Assist clients with information on compliance, regulations, and related services.
- Document customer interactions and maintain comprehensive records of inquiries and issues.
- Work collaboratively with team members to identify and mitigate potential financial crime risks.
Job description
Patrique Mercier Recruitment is a premier recruitment agency that connects skilled professionals with exceptional job opportunities across Greece. We are currently seeking a German Speaking Customer Service representative to join an Anti-Financial Crime Unit. This pivotal role requires individuals who are not only skilled in customer service but also passionate about contributing to the safeguarding of financial integrity. In this position, you will assist German-speaking clients by addressing their inquiries and supporting efforts to combat financial crime while ensuring a top-tier customer experience. If you have a strong background in customer service and an interest in the financial sector, we encourage you to apply and be part of a noble mission!
Responsibilities
- Provide customer support via phone, email, and chat in German to address inquiries related to anti-financial crime efforts.
- Assist clients with information regarding compliance, regulations, and related services.
- Document customer interactions and maintain comprehensive records of inquiries and issues.
- Work collaboratively with team members to identify and mitigate potential financial crime risks.
- Stay updated on industry developments and best practices related to anti-financial crime operations.
- Effectively resolve customer complaints while maintaining a high level of professionalism and confidentiality.
Requirements
- Fluency in German (both spoken and written) is required.
- Strong communication and interpersonal skills.
- Prior experience in customer service or a related field is preferred.
- Interest in financial compliance and anti-financial crime measures.
- Excellent attention to detail and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficient in using digital tools and customer relationship management systems.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
Required profile
Experience
Other Skills
- Communication
- Teamwork
- Detail Oriented
- Social Skills
- Problem Solving