German Speaking Customer Service for Telecommunications Department

Patrique Mercier Recruitment is a well-regarded recruitment agency dedicated to linking talented individuals with fantastic job opportunities across Greece. We are currently looking for a German Speaking Customer Service representative for the Telecommunications Department. This role is perfect for individuals who are passionate about technology and telecommunications and are committed to providing outstanding customer support. In this position, you will assist German-speaking customers with their inquiries, ranging from service-related questions to technical troubleshooting. Your ability to communicate fluently in German will be integral in ensuring our customers receive the best possible service experience. If you are enthusiastic about the telecommunications industry and want to be part of a dynamic team, we invite you to apply!

Responsibilities

• Provide exceptional customer service support via phone, email, and chat in German.
• Assist customers with inquiries related to telecommunications services and products.
• Resolve customer issues and complaints with professionalism and effective solutions.
• Guide customers through troubleshooting processes and service installations.
• Document customer interactions and resolutions accurately in the CRM system.
• Collaborate with team members to improve service quality and customer satisfaction.
• Stay up to date with the latest telecommunications technologies and offerings.

Requirements

• Fluency in German (both spoken and written) is essential.
• Strong communication and customer service skills.
• Experience in customer service, particularly in telecommunications, is a plus.
• Excellent problem-solving abilities and a commitment to customer satisfaction.
• Ability to work independently and as part of a collaborative team.
• Familiarity with telecommunications products and services is advantageous.
• Proficient in using digital tools and customer management systems.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )