German Speaking Customer Service for Car Rental Department

Patrique Mercier Recruitment is a renowned agency specializing in connecting talented candidates with exceptional job opportunities across Greece. We are currently seeking a German Speaking Customer Service representative for the Car Rental Department to join our dynamic team. This role is ideal for individuals with a passion for customer service and an interest in the automotive industry. In this position, you will assist German-speaking clients with their car rental inquiries, provide information on terms, availability, and pricing, and offer support throughout the rental process. Your fluency in German will be vital in ensuring clear communication and fostering a positive experience for our customers. If you're ready to embark on a rewarding career in customer service and enjoy working with people, we want to hear from you!

Responsibilities

• Deliver high-quality customer service through phone, email, and chat communications in German.
• Assist customers with inquiries regarding car rental bookings, policies, and procedures.
• Resolve customer complaints efficiently and professionally, ensuring customer satisfaction.
• Provide information about vehicle options, rental terms, and pricing structures.
• Maintain accurate records of customer interactions and reservations in the system.
• Collaborate with team members to enhance service quality and operational efficiency.
• Stay updated on car rental services and vehicle availability to assist customers effectively.

Requirements

• Fluency in German (both spoken and written) is essential.
• Strong customer service and communication skills.
• Previous experience in customer service, especially in the automotive or rental sector, is a plus.
• Excellent problem-solving skills with a focus on client satisfaction.
• Ability to work effectively both independently and as part of a collaborative team.
• Interest in cars and knowledge of the car rental industry is advantageous.
• Proficient in using digital tools and customer management software.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )