German Speaking e-Cigarette Customer Support Health Department

Patrique Mercier Recruitment is excited to offer a position for a German Speaking e-Cigarette Customer Support representative in our Health Department. This role is designed for individuals who are passionate about helping customers while navigating the complexities of health-related inquiries concerning e-cigarettes. As part of our dedicated team, you will assist German-speaking customers by addressing their questions, providing accurate information, and resolving any concerns they may have about our products and their health impacts.

Responsibilities

• Manage customer inquiries regarding e-cigarette products and health matters in German.
• Provide clear, informative guidance on product usage and associated risks.
• Effectively resolve customer complaints and ensure a high level of satisfaction.
• Document interactions with customers meticulously in our support system.
• Stay updated with the latest industry regulations and health guidelines pertinent to e-cigarettes.
• Collaborate with team members to improve customer service practices continuously.

Requirements

• Fluency in German (spoken and written) is essential.
• Strong communication skills with a commitment to customer service excellence.
• Experience in customer support or healthcare-related fields is a plus.
• Ability to provide comprehensive and empathetic assistance to customers.
• Strong problem-solving skills and ability to work effectively under pressure.
• Familiarity with e-cigarette products and their health implications is advantageous.
• Proficiency in using digital customer support tools and software is preferred.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training