German Speaking Customer Service for Online Streaming Service Department

Patrique Mercier Recruitment is proud to announce an exciting opportunity for a German Speaking Customer Service Representative in the Online Streaming Service Department. Our agency specializes in connecting talented multilingual candidates with leading companies across various sectors, including entertainment and technology. In this role, you will be integral in delivering excellent customer service while assisting German-speaking users with their queries and concerns regarding a top online streaming platform. This position not only allows you to utilize your language skills but also offers a dynamic work environment where you can thrive and develop professionally. Join us at Patrique Mercier Recruitment and become part of a team dedicated to enhancing the viewing experience of customers!

Responsibilities

• Provide exceptional customer support to German-speaking clients via phone, email, and live chat.
• Assist users with inquiries about their accounts, content availability, and technical issues.
• Resolve customer complaints and ensure a positive resolution.
• Document customer interactions accurately in the designated systems.
• Collaborate with internal teams to address and escalate issues as necessary.
• Stay updated on product offerings, features, and best practices to assist customers effectively.

Requirements

• Fluency in German and English (both written and spoken).
• Previous experience in customer service or related fields is preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and requests efficiently.
• Proficiency in customer service software and Microsoft Office applications.
• A strong customer-oriented approach with problem-solving abilities.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )