Offer summary

Qualifications:

Fluency in French (both spoken and written) is essential., Strong communication and customer service skills are required., Previous experience in customer service or the travel industry is preferred., Excellent problem-solving skills and attention to detail are necessary..

Key responsabilities:

Deliver exceptional customer support via phone, email, and chat communications in French.

Assist customers with travel inquiries, booking modifications, and cancellations.

Handle customer complaints and resolve issues in a timely and professional manner.

Provide information on travel products, services, and promotions available.

Job description

Patrique Mercier Recruitment is a leading recruitment agency committed to connecting skilled candidates with exciting job opportunities in Greece. We are currently looking for a French Speaking Customer Service representative for our Online Travel Department. This role is perfect for individuals who have a passion for travel and excellent communication skills. As a member of our customer service team, you will assist French-speaking clients with inquiries related to travel bookings, providing information about destinations, services, and supporting them throughout their journey. Your ability to connect with customers and provide outstanding service will be crucial in enhancing the travel experience. If you are enthusiastic about the travel industry and looking for a rewarding opportunity, we would love to see your application!

Responsibilities

Deliver exceptional customer support via phone, email, and chat communications in French.
Assist customers with travel inquiries, booking modifications, and cancellations.
Handle customer complaints and resolve issues in a timely and professional manner.
Provide information on travel products, services, and promotions available.
Ensure accurate documentation of customer interactions within the CRM system.
Work closely with the travel team to provide seamless service and support.
Stay informed about travel industry trends and policies to assist customers effectively.

Requirements