French Speaking e-Cigarette Customer Support Health Department

Patrique Mercier Recruitment is thrilled to present an opportunity for a French Speaking e-Cigarette Customer Support representative within our Health Department. This role is suited for individuals who are committed to providing exceptional customer service and have a keen interest in health-related inquiries regarding e-cigarette use. As part of our dedicated team, you will assist French-speaking customers by providing them with accurate information, addressing their concerns, and helping them navigate their inquiries related to e-cigarette products and health.

Responsibilities

• Handle customer inquiries regarding e-cigarettes and health concerns in French.
• Provide clear and accurate guidance on product usage and safety information.
• Resolve customer complaints and issues in a timely and professional manner.
• Document all interactions with customers in our support system accurately.
• Stay up-to-date with industry regulations and health guidelines regarding e-cigarettes.
• Collaborate with team members to improve service quality and customer satisfaction.

Requirements

• Fluency in French (spoken and written) is essential.
• Strong communication skills with a focus on customer service excellence.
• Experience in customer support or healthcare-related roles is an advantage.
• Ability to convey information clearly and empathetically to customers.
• Excellent problem-solving skills and the ability to thrive in a fast-paced environment.
• Familiarity with e-cigarettes and their health implications is a plus.
• Proficiency in using digital customer support tools and software is preferred.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training