Japanese Speaking Customer Service for Automotive Department

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Japanese Speaking Customer Service Representative in the Automotive Department. This position is perfect for individuals who are passionate about the automotive industry and have a commitment to providing exceptional service to Japanese-speaking clients.

Responsibilities

• Provide outstanding customer service to Japanese-speaking clients via phone, email, and chat, addressing inquiries related to automotive products and services.
• Assist customers with product information, order placements, and resolving issues related to automotive purchases.
• Handle customer complaints and feedback professionally, ensuring customer satisfaction.
• Maintain up-to-date knowledge of automotive products, policies, and industry trends.
• Document all customer interactions to ensure accurate records and improve service quality.
• Collaborate with internal teams to resolve complex inquiries and provide tailored solutions to customers.
• Adhere to industry regulations and protect customer confidentiality throughout all interactions.

Requirements

• Fluency in Japanese and English, both written and spoken.
• Previous experience in customer service, preferably in the automotive sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and ability to handle sensitive information with discretion.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with excellent organizational skills.
• A genuine interest in the automotive industry and a passion for customer service.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks