German Speaking Customer Service for Online Streaming Service Department

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative in the Online Streaming Service Department. This role is perfect for individuals who are passionate about digital media and entertainment, and who thrive in a fast-paced customer-focused environment.

Responsibilities

• Provide exceptional customer service to German-speaking subscribers via phone, email, and chat regarding inquiries about the online streaming service.
• Assist customers with account management, subscription issues, and content-related inquiries.
• Resolve technical issues and provide troubleshooting support to enhance user experience.
• Handle customer complaints and feedback professionally, ensuring customer satisfaction and retention.
• Stay updated on the latest features, content, and promotions offered by the streaming service.
• Document customer interactions accurately and contribute to the improvement of service processes.
• Collaborate with internal teams to facilitate effective solutions and escalate issues when necessary.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably in the media, entertainment, or technology sector.
• Strong communication skills and a customer-centric approach.
• Problem-solving abilities and the ability to work efficiently under pressure.
• Familiarity with streaming platforms and digital media is a plus.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks effectively.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks