German Speaking Customer Service for Aviation Department

Patrique Mercier Recruitment FR is thrilled to present a unique opportunity for a German Speaking Customer Service Representative within the Aviation Department of a prominent company. This role is designed for individuals who are enthusiastic about the aviation industry and dedicated to providing outstanding service to German-speaking clients.

Responsibilities

• Provide high-quality customer service to German-speaking clients via phone, email, and chat, addressing their inquiries related to aviation services.
• Assist customers with flight bookings, modifications, cancellations, and travel-related information.
• Resolve customer complaints and issues swiftly, ensuring a seamless experience for travelers.
• Document all customer interactions accurately and maintain up-to-date records in the CRM system.
• Stay informed about the latest aviation regulations, flight schedules, and company policies to inform customers accurately.
• Collaborate with various internal teams to address and resolve customer concerns effectively.
• Promote a positive and professional image of the company during all interactions with customers.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably within the aviation or travel industry.
• Strong communication and problem-solving skills.
• Ability to remain calm under pressure and handle challenging situations professionally.
• Proficient in using customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational abilities.
• A strong interest in aviation and travel.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks