German Speaking Customer Service for Online Travel Department

Patrique Mercier Recruitment FR is delighted to announce an exciting opportunity for a German Speaking Customer Service Representative within the Online Travel Department. This role is ideal for those passionate about travel and customer service, offering a chance to assist German-speaking clients in planning and managing their travel experiences.

Responsibilities

• Provide exceptional customer service to German-speaking clients via phone, email, and chat, addressing inquiries related to travel bookings and services.
• Assist customers with flight bookings, hotel accommodations, itinerary management, and travel changes or cancellations.
• Offer expert advice and recommendations on travel options, ensuring customers make informed decisions.
• Handle customer complaints and issues professionally, ensuring a prompt resolution to enhance customer satisfaction.
• Collaborate with travel suppliers and partners to resolve any booking-related queries.
• Stay updated on travel trends and company offerings to provide accurate information and advice.
• Document customer interactions and feedback for service improvement and quality control.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably in the travel or tourism sector.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure and handle multiple tasks.
• Proficiency in customer service software and online booking systems.
• Detail-oriented with excellent organizational skills.
• A passion for travel and helping others create memorable experiences.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks