Finnish Speaking Customer Support for Transportation Services Department

Patrique Mercier Recruitment FR is focused on connecting talented professionals with exciting career opportunities. We are currently looking for a Finnish Speaking Customer Support Representative for the Transportation Services Department. This role is ideal for individuals who are passionate about customer service and are eager to assist Finnish-speaking clients with their transportation needs.

Responsibilities

• Provide exceptional customer support to Finnish-speaking clients regarding transportation services via phone, email, and chat.
• Assist customers with inquiries related to bookings, schedules, fares, and service policies.
• Effectively resolve customer issues and complaints, ensuring a high-quality experience.
• Accurately document customer interactions and maintain detailed records of inquiries.
• Work collaboratively with internal teams and service providers to meet customer needs efficiently.
• Keep customers informed about available services, travel regulations, and promotions.
• Gather customer feedback and insights to help improve service quality and efficiency.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Previous experience in customer service, preferably in the transportation or service industry.
• Strong communication skills with a focus on delivering a positive customer experience.
• Detail-oriented and capable of managing multiple tasks in a fast-paced environment.
• Familiarity with customer support software and standard office tools.
• Strong problem-solving skills with the ability to work autonomously.
• Willingness to work flexible hours, including evenings and weekends when necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks