Finnish Speaking Customer Support for Online Content Creators

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with exciting job opportunities. We are currently seeking a Finnish Speaking Customer Support Representative for Online Content Creators. This role is ideal for individuals who are passionate about digital content and possess a strong desire to assist Finnish-speaking clients in optimizing their online presence.

Responsibilities

• Provide top-notch customer support to Finnish-speaking clients regarding online content creation tools and services via phone, email, and chat.
• Assist customers with inquiries related to product functionality, account management, and service features.
• Effectively resolve customer issues and troubleshoot problems to ensure a positive user experience.
• Document customer interactions accurately and follow up on unresolved issues in a timely manner.
• Collaborate with internal teams to improve service offerings and address customer feedback.
• Keep up-to-date with industry trends and product updates to provide knowledgeable assistance.
• Gather insights from customers to contribute to the development of new features and enhancements.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Experience in customer service, preferably within the digital media or online services sector.
• Strong communication skills with a customer-centric mindset.
• Detail-oriented with excellent organizational skills.
• Proficient in using customer support software and standard office tools.
• Strong analytical and problem-solving abilities.
• Flexibility to work varied hours, including evenings and weekends as needed.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks