Finnish Speaking Customer Service for Online Travel Department

Patrique Mercier Recruitment FR is delighted to announce an exciting opportunity for a Finnish Speaking Customer Service Representative within the Online Travel Department. This position is ideal for individuals who are passionate about travel and eager to provide exceptional service to Finnish-speaking clients looking to make their travel experiences seamless and enjoyable.

Responsibilities

• Deliver top-quality customer service to Finnish-speaking clients through various channels, including phone, email, and chat.
• Assist customers with travel bookings, itinerary changes, and general inquiries about travel options.
• Provide expert advice and support during the booking process to ensure customers receive the best travel solutions.
• Handle customer complaints and feedback promptly and professionally, ensuring a positive resolution.
• Collaborate with travel partners and suppliers to resolve issues that may arise during the customer journey.
• Stay informed of the latest travel trends, promotions, and offerings to effectively assist customers.
• Accurately document all customer interactions and maintain organized records.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Experience in customer service, preferably in the travel or tourism industry.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Excellent problem-solving abilities and the capacity to work effectively under pressure.
• Proficiency in online booking systems and customer service software.
• Detail-oriented with excellent organizational skills.
• A genuine passion for travel and helping customers create memorable experiences.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks