Offer summary

Qualifications:

Fluency in Finnish and English, both written and spoken., Experience in customer service, preferably in the iGaming industry., Strong understanding of online gaming platforms and customer engagement strategies., Excellent communication and interpersonal skills..

Key responsabilities:

Provide support to Finnish-speaking customers via phone, email, and live chat.

Assist clients with inquiries related to account management and gaming rules.

Effectively address and resolve customer complaints to ensure satisfaction.

Document all customer interactions for tracking and service improvement.

Job description

Patrique Mercier Recruitment FR is excited to announce an opening for a Finnish Speaking Customer Support Representative in our Online iGaming Department. If you're passionate about online gaming and providing exceptional customer service, we would love to have you join our team!

Key Responsibilities

Provide comprehensive support to Finnish-speaking customers via phone, email, and live chat, ensuring a high-quality gaming experience.
Assist clients with inquiries related to account management, gaming rules, promotions, and transactions.
Effectively address and resolve customer complaints to ensure satisfaction.
Accurately document all customer interactions for tracking and service improvement purposes.
Collaborate with technical teams to troubleshoot and resolve customer issues efficiently.
Stay informed about gaming regulations, company policies, and new product launches.
Collect customer feedback and use it to enhance service delivery and overall customer satisfaction.

Requirements

Fluency in Finnish and English, both written and spoken.
Experience in customer service, preferably within the iGaming or online gaming industry.
Strong understanding of online gaming platforms and effective customer engagement strategies.
Excellent communication and interpersonal skills.
Proficiency in using customer support software and standard office applications.
Detail-oriented approach with strong analytical skills for effective problem-solving.
Willingness to work flexible hours, including evenings and weekends when necessary.

Benefits