Finnish Speaking Customer Service for Online Streaming Service Department

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Finnish Speaking Customer Service Representative for an Online Streaming Service Department. This role is perfect for individuals passionate about entertainment and technology, and offers the chance to assist Finnish-speaking customers in enhancing their streaming experience.

Responsibilities

• Deliver high-quality customer service to Finnish-speaking clients via phone, email, and chat, addressing inquiries related to the streaming service.
• Assist customers with account management, subscription issues, and troubleshooting technical problems.
• Provide recommendations and support to enhance customer engagement with the streaming platform.
• Handle complaints and feedback professionally, striving for timely and effective resolutions.
• Stay updated on the latest content offerings, features, and promotional campaigns to provide accurate information to customers.
• Document all customer interactions thoroughly for future reference and service improvement.
• Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Experience in customer service, particularly in the entertainment or technology sector, is preferred.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Problem-solving abilities and the capacity to handle difficult situations with professionalism.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• A genuine passion for streaming services, movies, and television shows.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks