French Speaking Customer Support for Transportation Services Department

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with exciting job opportunities. We are currently seeking a French Speaking Customer Support Representative for our Transportation Services Department. This role presents an excellent opportunity for individuals passionate about customer service and looking to assist French-speaking clients with their transport needs.

Responsibilities

• Provide exceptional customer support to French-speaking clients regarding transportation services through phone, email, and chat.
• Assist customers with inquiries related to bookings, fares, scheduling, and company policies.
• Resolve customer complaints effectively and ensure a satisfactory resolution.
• Document customer interactions accurately and manage follow-ups on outstanding issues.
• Collaborate with internal teams to enhance service delivery and customer satisfaction.
• Stay informed about transportation regulations, safety measures, and service updates to provide the most accurate assistance.
• Collect customer feedback to support service improvement initiatives.

Requirements

• Fluency in French and English, both written and spoken.
• Previous experience in customer service, particularly in the transportation or logistics sectors.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Detail-oriented and capable of handling multiple tasks efficiently in a fast-paced environment.
• Proficient in using CRM systems and standard office applications.
• Excellent problem-solving skills and the ability to work independently.
• Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks