Portuguese Speaking Customer Service Positions for Imperial Department

Patrique Mercier Recruitment FR is excited to announce the opening of Portuguese Speaking Customer Service Positions within the Imperial Department. This role offers a unique opportunity to join a dedicated team committed to delivering outstanding service in the tobacco and consumer goods industry. We are looking for enthusiastic candidates fluent in Portuguese who are ready to provide exceptional customer support.

Responsibilities

• Deliver excellent customer service to Portuguese-speaking clients via phone, email, and chat, addressing their inquiries and concerns effectively.
• Assist customers with order processing, account management, and product inquiries.
• Resolve customer complaints and issues promptly to ensure customer satisfaction.
• Work collaboratively with other departments to guarantee efficient service and product availability.
• Accurately document customer interactions and feedback to enhance service quality.
• Stay knowledgeable about company products and policies to provide accurate assistance.
• Proactively seek customer feedback to identify areas for improvement and contribute to enhanced service delivery.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in a customer service environment is preferred.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced setting with a focus on customer satisfaction.
• Familiarity with customer service software and proficiency in Microsoft Office is advantageous.
• Attention to detail with good problem-solving capabilities.
• A positive attitude and dedication to providing exceptional service are essential.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks