Portuguese Speaking Customer Support for Online Content Creators

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with exceptional career opportunities. We are currently seeking a Portuguese Speaking Customer Support Representative for Online Content Creators. This position is perfect for individuals who are passionate about supporting digital creators and providing top-notch customer service to Portuguese-speaking clients.

Responsibilities

• Deliver outstanding customer support to Portuguese-speaking content creators via phone, email, and chat.
• Assist clients with inquiries related to online platforms, account management, and content optimization.
• Provide guidance on platform features, tools, and best practices to enhance creators' experience.
• Effectively resolve issues and complaints to ensure a positive and engaging experience for clients.
• Document customer interactions meticulously and ensure timely follow-up on inquiries.
• Collaborate with internal teams to address customer needs and improve service quality.
• Gather feedback from clients to contribute to the continuous improvement of products and services.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer support, particularly in the digital content or online services industry.
• Strong communication skills with a focus on building relationships with clients.
• Excellent problem-solving abilities and the capacity to work efficiently under pressure.
• Proficiency in customer support software and standard office applications.
• Detail-oriented with effective time management skills.
• Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks