Offer summary

Qualifications:

Fluency in Portuguese and English, both written and spoken., Experience in customer service, preferably in the transportation or logistics industry., Strong communication and interpersonal skills with a focus on customer satisfaction., Detail-oriented with the ability to manage multiple tasks simultaneously..

Key responsabilities:

Provide exceptional customer support to Portuguese-speaking clients via phone, email, and chat.

Assist customers with inquiries related to bookings, service availability, and fare information.

Resolve customer issues and complaints quickly to ensure satisfaction.

Document customer interactions accurately and collaborate with internal teams to enhance service quality.

Job description

Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with rewarding career opportunities. We are currently seeking a Portuguese Speaking Customer Support Representative for our Transportation Services Department. This position is an excellent opportunity for individuals who are passionate about customer service and the transportation sector, eager to assist Portuguese-speaking clients in their service needs.

Responsibilities

Provide exceptional customer support to Portuguese-speaking clients regarding transportation services through phone, email, and chat.
Assist customers with inquiries related to bookings, service availability, fare information, and policies.
Resolve customer issues and complaints quickly and effectively to ensure satisfaction.
Document all customer interactions accurately and follow up on unresolved issues.
Collaborate with internal teams to address customer needs and enhance service quality.
Keep customers informed about available services, safety protocols, and promotional offers.
Collect customer feedback to assist in improving service delivery and customer experience.

Requirements

Fluency in Portuguese and English, both written and spoken.
Experience in customer service, preferably within the transportation or logistics industry.
Strong communication and interpersonal skills, with an emphasis on customer satisfaction.
Detail-oriented and capable of handling multiple tasks simultaneously.
Familiarity with CRM systems and standard office applications.
Strong problem-solving abilities and the capability to work independently.
Willingness to work flexible hours, including weekends and holidays as needed.

Benefits