Offer summary

Qualifications:

Fluency in Czech and English, both written and spoken; additional languages are a plus., Prior experience in customer service or a related field is preferred., Excellent communication and interpersonal skills are essential., Strong problem-solving skills with a focus on customer satisfaction..

Key responsabilities:

Provide exceptional customer service to Czech-speaking clients via phone, email, and chat regarding car rental inquiries.

Assist customers with the car booking process, modifications, and cancellations.

Resolve customer issues and complaints promptly, ensuring customer satisfaction.

Maintain accurate records of customer interactions and transactions.

Job description

Patrique Mercier Recruitment is excited to offer a fantastic opportunity for Czech Speaking Customer Service representatives within the Car Rental Department. As a leading recruitment agency specializing in multilingual talent across various industries, we connect top candidates with premier employers. In this role, you will assist customers in navigating their car rental experiences with professionalism and efficiency. This position is ideal for individuals who are passionate about customer service and the automotive industry. Join our dynamic team and contribute to ensuring that customers enjoy a seamless rental experience while honing your skills in a supportive work environment.

Responsibilities

Provide exceptional customer service to Czech-speaking clients via phone, email, and chat regarding car rental inquiries.
Assist customers with the car booking process, modifications, and cancellations.
Resolve customer issues and complaints promptly, ensuring customer satisfaction.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to streamline processes and enhance service delivery.
Stay updated on the company’s fleet, pricing, and promotional offers to provide accurate information.
Support continuous improvement initiatives based on customer feedback.

Requirements

Fluency in Czech and English (both written and spoken); additional languages are a plus.
Prior experience in customer service or a related field is preferred.
Excellent communication and interpersonal skills.
Ability to work effectively in a team-oriented, fast-paced environment.
Strong problem-solving skills with a focus on customer satisfaction.
Familiarity with car rental processes and systems is an advantage.
A positive attitude, strong work ethic, and eagerness to learn.

Benefits