Offer summary

Qualifications:

Fluency in Czech and English, both written and spoken., Previous experience in customer service, preferably in the retail or e-cigarette industry., Strong communication and interpersonal skills with a customer-focused mindset., Detail-oriented with excellent problem-solving abilities..

Key responsabilities:

Provide excellent customer support in Czech for inquiries regarding e-cigarette products.

Troubleshoot product-related issues and offer effective solutions to customers.

Educate customers on proper usage and product features while documenting interactions accurately.

Collaborate with internal teams to resolve complex inquiries and stay informed about industry trends.

Job description

Patrique Mercier Recruitment is eager to present a unique opportunity for a Czech Speaking e-Cigarette Customer Support representative, working remotely from Greece. If you have a passion for customer service and are knowledgeable about e-cigarette products, this could be the perfect role for you!

In this position, you will support Czech-speaking customers by addressing inquiries related to e-cigarette products, troubleshooting issues, and providing solutions to enhance their overall experience. Your role will be vital in fostering a helpful and informative atmosphere for customers as they explore our client's offerings.

Join a dedicated team that values innovation and ethical practices within the vaping industry while enjoying the flexibility of remote work from the sunny backdrop of Greece!

Responsibilities

Provide excellent customer support in Czech for inquiries regarding e-cigarette products
Troubleshoot product-related issues and offer effective solutions
Educate customers on proper usage and product features
Document customer interactions accurately in the system
Collaborate with internal teams to resolve complex inquiries
Stay informed about industry trends and product developments

Requirements

Fluency in Czech and English, both written and spoken
Previous experience in customer service, preferably in the retail or e-cigarette industry
Strong communication and interpersonal skills
Detail-oriented with excellent problem-solving abilities
Ability to work independently in a remote setting
Knowledge of e-cigarette products and regulations is a plus
Customer-focused mindset with a passion for providing support
Proficiency in using customer service software and tools

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Great Salary
Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )

Required profile