Offer summary

Qualifications:

Fluency in Dutch and strong command of English., Previous experience in IT support or a similar technical role is preferred., Strong analytical and problem-solving capabilities., Excellent communication and customer service skills..

Key responsabilities:

Provide comprehensive technical support to Dutch-speaking clients via phone, email, and chat.

Diagnose and resolve hardware and software issues promptly and effectively.

Document and track all interactions and resolutions in the support ticket system.

Educate clients on product features and provide best practices to enhance user experience.

Job description

Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a Dutch Speaking IT Support Specialist to join our team remotely from anywhere in Greece! We are dedicated to connecting skilled professionals with leading employers that appreciate multilingual support. In this role, you will provide top-notch technical assistance to Dutch-speaking clients across various sectors, including technology, e-commerce, and telecommunications. Your expertise in troubleshooting technical issues and delivering excellent customer service will be essential in ensuring client success. If you are passionate about technology and enjoy solving problems, we encourage you to apply and be a valued member of our team!

Responsibilities

Provide comprehensive technical support to Dutch-speaking clients via phone, email, and chat.
Diagnose and resolve hardware and software issues promptly and effectively.
Ensure high customer satisfaction through timely and professional service.
Document and track all interactions and resolutions in the support ticket system.
Assist clients with software installations, configurations, and updates.
Collaborate with team members to escalate and resolve complex technical challenges.
Educate clients on product features and provide best practices to enhance user experience.

Requirements

Fluency in Dutch and a strong command of English.
Previous experience in IT support or a similar technical role is preferred.
Strong analytical and problem-solving capabilities.
Excellent communication and customer service skills.
Ability to work independently in a remote setting and collaboratively as part of a team.
Familiarity with operating systems, software applications, and remote support tools.
Experience in technology or related sectors such as e-commerce or telecommunications is advantageous.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.