Spanish Speaking Customer Support for Mobile Banking Services Department

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Spanish Speaking Customer Support representative in the Mobile Banking Services Department. This role is perfect for individuals who are passionate about providing excellent customer service and are fluent in Spanish. You will be responsible for assisting customers with their mobile banking inquiries, resolving issues, and ensuring a seamless banking experience. If you are looking for a rewarding position where you can make a difference, we encourage you to apply!

Responsibilities

• Provide exceptional customer support via phone, email, and chat in Spanish.
• Assist customers with inquiries related to mobile banking services.
• Resolve customer complaints and issues efficiently and professionally.
• Educate clients on mobile banking features and help them navigate the app.
• Document customer interactions accurately for quality assurance and continuous improvement.
• Collaborate with team members to enhance the customer experience within the Mobile Banking Services Department.

Requirements

• Fluency in Spanish (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Previous experience in customer service or support roles is preferred.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Positive attitude and a proactive approach to service.
• Familiarity with mobile banking services or financial products is a plus.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )