Portuguese Speaking Customer Service Positions for Imperial Department

Patrique Mercier Recruitment is excited to offer outstanding opportunities for Portuguese Speaking Customer Service positions with the Imperial Department. This role is perfect for individuals who are dedicated to delivering exceptional customer service while working in a collaborative and supportive environment.

As a Portuguese Speaking Customer Service representative, you will assist Portuguese-speaking customers by responding to inquiries, resolving issues, and ensuring a high level of customer satisfaction. You will engage with customers through various communication platforms, including phone, email, and live chat.

At Patrique Mercier Recruitment, we are committed to fostering a workplace where your skills are valued and your contributions make a difference. Join us to help enhance our customers’ experiences!

Responsibilities

• Handle customer inquiries in Portuguese, providing accurate and relevant information
• Resolve customer issues and inquiries efficiently and professionally
• Process transactions, returns, and exchanges with a customer-focused approach
• Educate customers about products and services to improve their experience
• Document customer interactions and maintain detailed records
• Collaborate with team members to enhance service delivery
• Stay informed about new products and updates related to company policies

Requirements

• Fluency in Portuguese and English, both written and spoken
• Prior experience in customer service is preferred
• Strong communication and problem-solving skills
• Ability to work effectively in a fast-paced environment
• Detail-oriented with a customer-centric mindset
• Proficient in computer systems and customer service software
• Positive attitude and team player
• Valid European Passport or ID required

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel - 2 weeks )