Italian Customer Care in Greece - Athens or Remote In Greece

Join Patrique Mercier Recruitment PT as an Italian Customer Care representative, with the flexibility to work from beautiful Athens or remotely from anywhere in Greece. Our agency is committed to bridging the gap between talented professionals and top career opportunities in diverse sectors such as online media, social media, gaming, healthcare, retail, and telecommunications. In this vital role, you will be the first point of contact for our Italian-speaking customers, providing exceptional support and assistance that will ensure their satisfaction and loyalty. You will engage with customers to resolve inquiries and issues promptly and professionally, making each interaction a positive experience. Enjoy the benefits of working in a supportive international environment that celebrates diversity and fosters personal and professional growth. At Patrique Mercier Recruitment PT, we are dedicated to helping you find a position that aligns perfectly with your skills and career aspirations.

Responsibilities

• Deliver exceptional customer service to Italian clients via phone, email, and live chat.
• Assist customers by addressing product inquiries, service-related questions, and troubleshooting issues in a friendly and efficient manner.
• Document customer interactions and maintain accurate records in the customer support system.
• Collaborate with team members to resolve complex issues and escalate cases when necessary.
• Meet individual and team performance metrics to ensure high levels of customer satisfaction.
• Stay updated on product knowledge, features, and service changes to provide informed assistance.
• Engage with customers professionally to establish strong relationships and trust.

Requirements

• Fluency in Italian and proficiency in English.
• Prior experience in customer service or support roles is preferred, especially in online or related industries.
• Strong written and verbal communication skills, along with excellent interpersonal abilities.
• Familiarity with customer support tools and CRM software is an advantage.
• Excellent analytical and problem-solving skills, with the ability to work well under pressure.
• Able to work independently or collaboratively in a remote or office setting.
• A positive attitude and a commitment to delivering outstanding customer service and building lasting relationships.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....