Spanish Speaking Customer Service for Online Travel Department

Patrique Mercier Recruitment FR is thrilled to announce an excellent opportunity for a Spanish Speaking Customer Service Representative for the Online Travel Department. In this role, located remotely, you will have the chance to assist Spanish-speaking travelers in planning their perfect trips and providing outstanding service throughout their journey.

Responsibilities

• Deliver exceptional customer service to Spanish-speaking clients via phone, email, and chat, addressing inquiries related to travel bookings and itineraries.
• Assist customers with travel planning, including flight bookings, hotel reservations, and package deals.
• Provide support for changes to bookings, cancellations, and special requests, ensuring customer satisfaction.
• Handle customer complaints and feedback professionally, striving for effective resolutions.
• Stay updated on travel trends, company policies, and promotions to provide accurate information to clients.
• Document and maintain detailed records of customer interactions and transactions.
• Collaborate with suppliers and partners to resolve issues and enhance the customer experience.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, particularly within the travel, tourism, or hospitality sectors, is preferred.
• Strong communication and interpersonal skills.
• Ability to solve problems effectively and work under pressure.
• Familiarity with online booking systems and customer service software.
• Detail-oriented with strong organizational abilities.
• A genuine enthusiasm for travel and helping clients create memorable experiences.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks