Offer summary

Qualifications:

Fluency in Portuguese and English, both written and spoken., Experience in customer service roles, preferably in online services or digital content., Strong communication skills with the ability to empathize with clients., Technical aptitude for troubleshooting issues effectively..

Key responsabilities:

Provide exceptional customer support to Portuguese-speaking content creators.

Assist clients with inquiries about content creation tools and platform features.

Resolve technical issues efficiently while ensuring customer satisfaction.

Document customer interactions and collaborate with teams to enhance service delivery.

Job description

Patrique Mercier Recruitment PT is excited to offer a unique opportunity for a Portuguese Speaking Customer Support representative dedicated to supporting Online Content Creators. This position allows you to work remotely, bringing you the flexibility to work from anywhere while contributing to a vibrant and growing sector of online services. In line with our mission of 'With a new dawn comes your Next Job!', we focus on connecting talented individuals with roles that allow them to thrive. In this role, you will assist Portuguese-speaking content creators with inquiries, technical support, and guidance on effectively using our client’s platforms and services. If you have a passion for customer service and a keen interest in online content creation, we want to hear from you!

Responsibilities

Provide exceptional customer support to Portuguese-speaking content creators through various communication channels.
Assist clients with inquiries about content creation tools, account management, and platform features.
Resolve technical issues efficiently while ensuring customer satisfaction.
Document customer interactions and feedback to facilitate service improvement.
Collaborate with cross-functional teams to address client needs and enhance service delivery.
Stay updated on the latest trends in content creation and online platforms to provide knowledgeable support.
Encourage positive engagement and foster a supportive environment for content creators.

Requirements

Fluency in Portuguese and English, both written and spoken.
Experience in customer service roles, preferably in the online services or digital content sector.
Strong communication skills and the ability to empathize with client needs.
Technical aptitude to troubleshoot issues effectively and efficiently.
Familiarity with customer support software and CRM systems is a plus.
Excellent organizational skills and the ability to manage multiple inquiries simultaneously.
A passion for online content creation and a proactive approach to customer support.

Benefits