Offer summary

Qualifications:

Fluency in Portuguese (spoken and written) is essential; proficiency in English is also required., Prior experience in customer service or a related role is preferred., Strong verbal and written communication skills with a focus on customer satisfaction., Ability to multitask and manage time effectively in a fast-paced environment..

Key responsabilities:

Provide excellent customer service to Portuguese-speaking clients through phone, email, and chat communication.

Effectively manage customer inquiries and resolve issues to ensure a seamless experience.

Document customer interactions and feedback accurately in our customer relationship management (CRM) system.

Participate in team projects aimed at improving customer service quality and satisfaction.

Job description

Patrique Mercier Recruitment PT is excited to announce openings for Portuguese Speaking Customer Service Positions for Imperial Department. This remote role provides an excellent opportunity for professionals passionate about customer service to support our Portuguese-speaking clients. We are committed to connecting skilled individuals with fantastic employment opportunities in a variety of sectors, including consumer services. In this position, you will play a crucial role in delivering exceptional service and ensuring customer satisfaction. If you thrive in a dynamic environment and are eager to develop your career, we invite you to apply!

Responsibilities

Provide excellent customer service to Portuguese-speaking clients through phone, email, and chat communication.
Effectively manage customer inquiries and resolve issues to ensure a seamless experience.
Offer accurate information regarding products, services, and order processes.
Work closely with colleagues across departments to enhance service delivery.
Stay informed about product offerings, company policies, and industry trends to assist customers effectively.
Document customer interactions and feedback accurately in our customer relationship management (CRM) system.
Participate in team projects aimed at improving customer service quality and satisfaction.

Requirements

Fluency in Portuguese (spoken and written) is essential; proficiency in English is also required; knowledge of additional languages is a plus.
Prior experience in customer service or a related role is preferred.
Strong verbal and written communication skills with a focus on customer satisfaction.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficient in using technology, including CRM software and Microsoft Office Suite.
A team player with a positive attitude and a commitment to providing outstanding service.
Flexibility to work varied hours, including evenings and weekends, as necessary.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.