Offer summary

Qualifications:

Fluent in English and native in Portuguese., Proficient typing skills with a minimum speed of 25 WPM., Strong communication and problem-solving abilities., Customer-oriented with excellent interpersonal skills..

Key responsabilities:

Answer incoming customer requests via live chat and email.

Identify customer needs to ensure satisfaction and provide accurate information.

Build positive relationships by delivering exceptional customer service.

Collaborate with team members and other departments to resolve customer issues.

Job description

Join Blaze, the fastest growing casino in LATAM!

Blaze.com, founded in 2019, is revolutionizing the iGaming landscape by seamlessly integrating social connections into the gaming experience. Driven by a team of dedicated entrepreneurs, the platform boasts over 2,000 games and a thriving community of more than 2 million registered players.

We are looking for a talented Customer Support Agent to join our dynamic team and help us continue our growth.

Responsibilities:

Be responsible for answering incoming requests from our customers through live chat and email
Identify and assess customers' needs to achieve satisfaction
Engage in conversation and delight customers
Ability to answer a high volume of requests daily
Knowing our products inside and out so that you can provide accurate information
Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests, or concerns are handled appropriately
Contribute to team effort by accomplishing related results as needed
Working with a team of CSRs and other departments to find appropriate solutions

Requirements

Fluent in English, knowledge in other languages is a plus.
Native in Portuguese
Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and problem-solving skills
Ability to find the positive in any situation
Attentiveness and patience
Ability to multitask, prioritize, and manage time effectively
Interpersonal and customer service skills
Willingness to achieve goals and self-improvement
Willing to work on a shifting schedule which varies for 24 hours / 7 days a week operations coverage, up to 44-48 hours per week

Benefits

Other details: