Offer summary

Qualifications:

Strong understanding of customer needs and preferences in the sports industry., Broad knowledge of major sports events and calendars., Excellent organizational skills with attention to detail and ability to manage multiple projects., Proficiency in Microsoft Office and G-Suite, along with strong English communication skills..

Key responsabilities:

Design and post pools questions and answers on the DKSB site.

Grade completed pools and manage prize payouts to winners.

Collaborate with team members to optimize schedules for revenue and user engagement.

Work with Customer Experience teams to address and resolve customer inquiries related to pools.

Job description

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

We are building upon our leading US sports brand with our Sportsbook Pools product! We’ll be #1 in the US in this new market, and we want the best talent from day one. As a Sportsbook Pools Associate, you will play a central role in running sportsbook pools and implementing our overall pools strategy. In this role, you will have the opportunity to build out our pools calendar, collaborate with a wide range of stakeholders from around the business to devise and execute both paid and free to play pools within the platform.

What you’ll do as a Sportsbook Pools Associate

Design pools questions and answers, using DK pools best practices, and post them on the DKSB site
Grade pools after completion and pay out prizes to winners
Collaborate with others on the team to manage schedules throughout the year for revenue maximization and user engagement & retention
Ensure that pools content is presented and merchandized in a robust fashion, complementing the overall DKSB experience
Contribute to the development of both free and paid pools overall strategy
Work with the Customer Experience (CX) & Customer Operations Teams to both proactively and retroactively diagnose and solve pools-related questions from our customers
Shifts for this position will regularly include weekend and off-hour work

What you’ll bring

Customer-focused view and strong understanding of what the DraftKings customer wants
Broad sports calendar knowledge and awareness of all major events throughout the year
You should be excited about working with the team to grow the business--you’ll bring energy, ideas, and resilience.
Well organized and strong attention to detail, with the ability to work on multiple projects simultaneously, often under challenging time constraints.
Ability to successfully work with third parties and understand external customer relationships
Data-driven and strategic thinker with an understanding of US sports
Proficiency in Microsoft Office (Excel) and G-Suite (G-Sheets
Proficiency in English

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Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

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