Technical Program Manager, Implementations

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

About the position

Under the direction of the VP, TPM Implementations & Quality Assurance, The Technical Program Manager of Implementations is a creative problem solver and is responsible for implementing technology solutions to solve business problems. To be successful in this position, one must have the ability and discipline to work on multiple projects and demonstrate excellent organizational, time management, and decision-making skills. The candidate best suited for this position takes the lead of complex projects, navigating multiple lines of businesses, partnering with the highest level of teamwork to accomplish positive outcomes with minimal supervision. Thought leadership and the ability to execute and achieve set goals are key attributes that the candidate in this role must possess. In addition, this is a high-level position where one must possess true leadership qualities.

Key areas supported by this role within the Technical Operations team focuses on Product Implementation, Configuration, Integration, Implementation Escalation Management, Migration Projects, Implementation Documentation, Product Requirements, System Requirements, & Implementation Requirements.

Essential Duties and Responsibilities

• Lead and coordinate projects to ensure timely, successful completion in alignment with organizational goals, policies, and contracts.

• Full understanding of how to implement and manage Teladoc products and services, while creating and using project plan templates for assigned projects, which include clear milestones and assignment of project task responsibilities

• Manage project scope, customer priorities, and expectations to ensure customer satisfaction.

• Proactively identify, mitigate, and escalate project risks and issues as needed.

• Provide leadership, direction and effective communication across customers, project teams, and stakeholders.

• Use governance tools (scope documents, status reports, risk/change logs, etc.) to effectively manage projects and track revenue forecasts.

• Participate in pre-sale process for medium or large size projects

• Ensure complete project closure (and hand-off) including customer acknowledgement, equipment reconciliation, and transition to Support

• Contribute to team performance by providing feedback and acting as an effective team leader.

• Train physicians and other clinicians

Supervisory Responsibilities

No

Qualifications expected for the position

• 3+ years of project management experience, leading enterprise-level customer-facing programs and projects.

• Understand device manufacturing processes and oversee shipping, delivery timelines, and logistics for customer-purchased hardware

• Understanding of analytics, budget considerations and ability to identify upsell opportunities with existing implementation projects

• Demonstrated knowledge of industry-recognized project management methodologies

• Demonstrated understanding of implementation project governance expectations (scope management, tollgate, and risk & change management processes)

• Proficiency with Microsoft 365 (i.e. email), Web browsers, Wi-Fi, Networks, mobile and cloud apps

• Ability to interact with internal and external stakeholders at all levels (including Executive Level/C-Suite) and able to lead high-level technical discussions to influence decisions or come to resolution

• Ability to understand clinical workflows and use cases to optimize the technical implementation process

Qualifications preferred for the position

• Bachelor’s Degree

• Healtcare sector experience, including high-level understanding of HL7 integrations, healthcare SaaS/PaaS project management experience.

• SaaS Implementation experience

• High level understanding of Enterprise Authentication methods, VPN setups

• 3+ Years experience in the development and delivery of IT process/implementation metrics and reporting

• Knowledge of HIPAA standards

• PMP Certification

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

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Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.