Bilingual Crisis Support Worker, Remote - Outside Qc & ONT

Job Title

Remote Part-time Overnight Shift, Crisis Support Worker

Shift ID

CNO-0518-PTB55

Location

Remote; Outside Quebec and Ontario

Start Date

Shift Description

Static Schedule : 21 paid hours weekly

Shift Rotation

Sun

Mon

Tue

Wed

Thu

Fri

Sat

Week 1

11:30 pm EST

-

7:00 am 

EST

11:30 pm EST

-

7:00 am 

EST

11:30 pm EST

-

7:00 am 

EST

Week 2

11:30 pm EST

-

7:00 am 

EST

11:30 pm EST

-

7:00 am 

EST

11:30 pm EST

-

7:00 am 

EST

Department:

Texting

Reports To:

Manager, Texting Supervision

Salary:

23.67/hour

Last Reviewed:

March 2023

Job Posting Close Date:

March 31 2025

Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?

Presentation of the organization

Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services.  Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs.  Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.   

To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history: 

The Feel Out Loud Campaign Cabinet – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada  

What I Wouldn’t Do (North Star Calling), a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.

 Job description and responsibilities:

As a crisis support worker, the role is to 

• Provide warmth and empathy to our users in crisis. 
• De-escalate imminent risk conversations (suicide, etc.) 
• Work collaboratively with the Texting Supervision team to support users involved in emergencies, where mandatory reporting is necessary, etc. . 
• Multitask by providing our service to multiple users at once (5 on average) in order to reduce overnight wait times.  

Profile:

• 1+ year of crisis intervention work experience 
• Proven ability to thrive and find multitasking energizing 
• Proven ability to work well under pressure while maintaining professionalism and maturity 
• Consistently exhibits effective and constructive communication  
• Understanding of quality improvement and quality assurance processes. 
• Ability to work 24  hours per week, specifically overnight shifts on weekdays and  weekends 

  
  As a Crisis Support Worker, you will work closely with Texting Supervisors to provide support and de-escalation to people in crisis via a text-based service. Your role will be to work during overnight hours to ensure young people and adults reaching out get the care and support their need. You will provide punctual support consistent with the program’s expectations, while collaborating with Texting Supervisors on any necessary external intervention. You will provide a high quality service when supporting our texters, while adhering to clinical policies and procedures.  
   

Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.

The window for applications ends 11:59pm on the job posting close date listed above.

The Small Print:

Accommodation Statement:

Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. 

The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.): 

Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort. 

We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.  

Message to Agencies:

Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to H+K Strategies Canada is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.