Business Process Lead III

Business Process Lead III

Location: Ontario- Remote

Why you’ll love this role

 At Empire Life, we are empowering our teams to explore new technologies and business processes that enhance our operations and customer experience. We are seeking a Business Process Lead III to help us refine and scale our AI initiatives, govern best practices, and drive impactful results across the organization.

What you’ll be working on

• Lead and manage AI-driven business process improvement projects, ensuring successful delivery of results and alignment with company goals.

• Serve as an ambassador for AI, promoting AI adoption across the organization and ensuring that AI initiatives are aligned with business needs and customer outcomes.

• Refine and enforce governance standards and best practices for the use of AI across the enterprise, ensuring adherence to compliance and regulatory guidelines.

• Drive the implementation and adoption of AI platforms, working closely with stakeholders to identify opportunities for automation, optimization, and impact.

• Collaborate with various business units to understand needs and deliver AI-based solutions that solve critical business challenges.

• Apply intellectual curiosity and critical thinking to understand not just “what” needs to be done but “why” it is necessary, fostering a culture of continuous improvement and innovation.

• Drive results by leveraging analytical and problem-solving skills to identify root causes, implement corrective actions, and measure the impact of AI-driven initiatives.

• Communicate effectively, presenting complex data and results in an understandable manner that is appropriate for different audiences, ranging from technical teams to executive leadership.

• Champion customer-centric approaches, ensuring that AI solutions enhance the customer experience and drive value for our stakeholders.

• Contribute to R&D efforts by exploring new AI technologies and methodologies, and apply them to deliver tangible business results.

What you’ll need to have

• Bachelor’s degree in Business, Computer Science, Engineering, or related field.

• 5+ years relevant work experience

• Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders.

• Strong analytical skills with a problem-solving mindset.

• Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.

• Ability to work independently and/or as a team member

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases

• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions

• Competitive uncapped commission, for sales positions

• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account

• Flexible work arrangements and an annual allotment of personal health days.

• Four weeks annual vacation from hire date

• A defined contribution pension plan with generous employer matching

• Top up programs for parental leave and compassionate leave

• Employer-sponsored wellness and recognition programs

• A cash employee referral programs

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .