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Customer Success Engineer

extra holidays - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
New York (USA)

Offer summary

Qualifications:

Deep interest in technology and eagerness to learn about Conduktor's products., Experience in customer-facing roles and consulting., Hands-on experience with distributed technologies, Docker, and Kubernetes., Strong communication skills and ability to understand code..

Key responsabilities:

  • Onboard new enterprise customers and train them on Conduktor products.
  • Coordinate technical issue resolution and provide root-cause analysis.
  • Improve product documentation and create knowledge-base articles.
  • Advocate for customers and provide feedback to the Product/Engineering team.

Conduktor logo
Conduktor Information Technology & Services Startup https://www.conduktor.io/
11 - 50 Employees
See all jobs

Job description

About Conduktor

Conduktor is an Enterprise Data Management (EDM) platform that specialises in streaming. We empower industry leaders to implement their Streaming Data Strategy with a comprehensive approach to data control, compliance, and security; unconstrained by their infrastructure providers. Our platform mitigates data security risks while enhancing communication, automation, and observability across data flows, enabling teams to collaborate effortlessly across the organisation.

We have hubs in London and New York, and we are looking for people who are excited by our mission and who want to share this journey with us.

About the Role

We are looking for a Customer Success Engineer who is eager to deep dive into Apache Kafka and apply their expertise to support our customers in solving their most challenging problems. Our control panel is packed with intriguing features, as well as advanced technology that reimagines Apache Kafka systems. Through cultivating a deep understanding of our products, you’ll strategise on how to best support our customers to provide them with the most value.

What will you be doing?
  • Onboarding new enterprise customers with Conduktor’s range of products
  • Working closely with customers to train and enable them to use Conduktor products
  • Coordinating efforts and offer root-cause analysis on complicated technical issues (bugs, performance issues, security)
  • Improving product documentation and authoring knowledge-base articles
  • Advocating on the customer's behalf and provide feedback to Product/Engineering team to improve our solutions and product roadmap
  • Continuously learning our products, Apache Kafka and the data streaming ecosystem in order to update our teams and help our customers

    • What experience are we looking for?
  • You have always been deeply interested in technology 
  • You’re interested in learning and mastering how Conduktor tooling can help in the data streaming world
  • You have consulting or customer-facing experience
  • You have hands-on experience with distributed technologies 
  • You have demonstrable experience with Docker / Kubernetes
  • You have experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
  • You can read and understand code
  • You have excellent communication skills: clear, concise and effective communication with customers and colleagues
  • You demonstrate a good level of self-motivation, autonomy, curiosity and a positive attitude

    • Nice to have
  • You have knowledge of streaming or messaging systems like Apache Kafka, Pulsar, Rabbit MQ, JMS.
  • You have previous experience as a software engineer with a background in software development, coupled with a passion for customer support. 
  • As a bonus, you have experience in a fast-growing and scaling business similar to Conduktor. You enjoy having the opportunity to contribute to process improvements and are excited by the possibilities of a business that is still in its early stages.

    • Perks and Benefits
  • Stock options
  • 25 days PTO + public holidays
  • Top-tier private health insurance package
  • Learning and development allowance
  • Employee referral scheme
  • Discounted gym membership
  • Company-wide events and team socials
    • Equal Opportunity Statement

    Fostering an inclusive environment is vital to us, and we want to bring people onboard who share our values. We admire those who love collaborating, strive to learn, and are excited by our mission. If you are interested in this role, we would love for you to apply! 

    Conduktor is an Equal Opportunity Employer. All applicants are considered without regard to race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran, or parental status.

    Learn more about our values through our careers page, and find our latest news on LinkedIn.

    Required profile

    Experience

    Industry :
    Information Technology & Services
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Communication
    • Curiosity
    • Self-Motivation
    Are you interested?

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