Offer summary

Qualifications:

High school diploma or equivalent required., 1-2 years of customer service experience, preferably in a live chat or remote setting., Excellent written and verbal communication skills are essential., Strong problem-solving skills and attention to detail are necessary..

Key responsabilities:

Respond to customer inquiries and concerns through live chat in a professional manner.

Provide accurate and helpful information to customers and troubleshoot issues.

Document all interactions with customers in the system.

Collaborate with team members to improve processes and enhance customer experience.

Job description

Job Title: Customer Service (Live Chat) - Part Time/ Remote

Location: Petaling Jaya, Selangor, Malaysia

Contract Details: Part-time

Preferred Working Hours: 6.00pm - 12.00am

SummitNext is seeking a part-time Customer Service Representative to join our team and assist our customers through live chat. This position is remote, so you can work from the comfort of your own home.

As a Customer Service Representative, you will be responsible for responding to customer inquiries and concerns through live chat. You will provide timely and accurate information, troubleshoot issues, and ensure customer satisfaction. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

- Respond to customer inquiries and concerns through live chat in a professional and timely manner

- Provide accurate and helpful information to customers

- Troubleshoot and resolve customer issues effectively

- Maintain a high level of customer satisfaction by going above and beyond to meet their needs

- Document all interactions with customers in our system

- Collaborate with other team members to improve processes and customer experience

Qualifications:

- High school diploma or equivalent

- 1-2 years of customer service experience, preferably in a live chat or remote setting

- Excellent communication skills, both written and verbal

- Ability to multitask and prioritize tasks in a fast-paced environment

- Strong problem-solving skills and attention to detail

- Proficient in using live chat software and Microsoft Office

- Must have a reliable internet connection and a quiet workspace at home

We Offer:

- Competitive salary and benefits package

- Flexible working hours

- Remote work opportunity

- Supportive and collaborative team environment

- Opportunities for growth and advancement within the company

If you are a self-motivated and customer-focused individual looking for a part-time remote opportunity, we want to hear from you! Apply now to join our team at SummitNext as a Customer Service Representative (Live Chat).

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